Medata Terms and Conditions

Welcome to ("", "Medata", "Website", "we" or “our”). This Website is owned and operated by MEDATA Softech Pvt. Ltd.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your use of the services (the "Services") as outlined and may be offered or provided through, and constitute a legally binding agreement, between you ("the Customer", the "User", “Users” or "You”) and

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Medata you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. Before you use the Website, please read these Terms and Conditions carefully as you agree to be bound by them by the usage of this Website. If you do not accept to these Terms and Conditions, we would strongly suggest you not to continue use of this Website.

Creating an Account

To use certain features of the Website (e.g.uploading your Personal Medical Data (PMR), booking an appointment, posting rating/reviews, receiving, flyers, e-newsletter, etc., you must set up an account with ("Medata Account") and provide information as prompted by the Customer Information form, including, your name, gender, date of birth, email address, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

You represent and warrant that the information you submit during registration is accurate and that you will maintain the accuracy of such information.

Your Medata Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Medata Account.

Medata will not be responsible or liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Medata account, you shall immediately notify It is your responsibility to keep your email address up-to-date on your account setup at so that we can communicate with you electronically.

Privacy Policy

Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please adhere to our Privacy Policy, which also governs your visit to

We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

Security Policy

All your data is safe and protected that is provided to Medata when you visit our Website or use our Services by uploading your data on to our Website. Your personal information and transactions are encrypted by using ¬¬ASP.NET encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Medata is not intended for children under the age of 18. We will not knowingly collect information from Medata visitors in this age group.

Appointment Booking Facility

Medata allows its Users to book an appointment with Practitioners via two ways:

Medata will ensure Users are provided confirmed appointment on the Book facility. However, Medata has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment.

If a User has utilized the telephonic services, Medata reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.

The results of any search Users perform on the Website for Practitioners should not be construed as an endorsement by Medata of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.

Without prejudice to the generality of the above, Medata is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Medata will not be liable for:

Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. You however understand that, Medata shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.

In case the Patient does not show (“No show” or “NS”), implying that where the User does not show-up at the concerned Practitioner’s clinic:

Cancellation and Refund Policy

In the event that, the Practitioner with whom User has booked a pre-paid appointment via the Website, but has not been able to meet the User, User will need to write to us at within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up (NS) for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause ______. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.

Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.

Use of Information on the Website

The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

Medata does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews of our Services does not constitute a professional relationship between you and Medata.

All information and services included on or otherwise made available to you through this Website are provided by Medata on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

Medata assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

Medata has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting. However, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

Medata cannot guarantee the adequacy or completeness of the Website content. Medata does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Medata is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Medata explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

Medata accepts no responsibility for any loss or damage suffered due to your reliance on the Practitioners reviews posted by the Medata Users.

Medata reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

Website Availability

We take all realistic care to ensure the availability of the Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Medata does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

Copyrights, Trademarks and other Intellectual Property Rights

As per the Terms and Conditions of Medata, the Website grants access to Users/Customers to view the content solely for uploading, visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by MEDATA Softech Pvt. Ltd. All other trademarks not owned by Medata that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Medata.

You hereby agree that you will not reproduce, duplicate or copy the content of Medata for any purpose or under any circumstance, unless you have been specifically permitted to do so in a separate agreement with this Website.

User Indemnification

You hereby agree to indemnify, defend, hold harmless Medata and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to exclusive jurisdiction of courts at New Delhi.


If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


You agree that Medata, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Medata shall not be liable to you for any such termination. Your right to use the Medata Website/Service immediately ceases upon termination of your access/use of the Website.

Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Medata Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.

Contact Information

Please contact us at the below mentioned for any questions or comments regarding these Terms and Conditions. Telephone number: 91 1140528360,40528355 E-mail: